Support

Contact us

Email shakyrajohnson800@gmail.com and tell us what's going on. Include the email address you sign in with, and what you were doing when it happened. A screenshot helps. We read every message and reply as soon as we can. Messages from Plus members are answered first.

Common questions

I can't sign in or forgot my password

On the sign-in page, choose "Forgot password" and we'll email you a reset link. Check your spam folder if it doesn't arrive within a few minutes.

I didn't get my confirmation email

Check your spam folder first, then try signing up again with the same address. If it still doesn't arrive, email us.

How do I change my email, name or password?

Open the Account page. All three can be changed there.

How do I get a copy of my data?

On the Account page, choose "Download All My Data". You can also export your journal from the Journal page.

How do I delete my account?

On the Account page, scroll to the Danger Zone and choose "Delete My Account". This permanently removes your account and everything saved to it. If you have a paid subscription, email us first and we'll help make sure it's cancelled.

Billing questions

Email us with the address on your account and we'll sort it out.

If you're in crisis

Build Your Way Out is not a crisis service. In the U.S., call or text 988 (Suicide & Crisis Lifeline) or text HOME to 741741 (Crisis Text Line). Both are free, confidential, and available 24/7. Outside the U.S., please search for your local emergency or crisis line.